Policies and processes
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws.
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and risk management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
Critical changes to Sora's infrastructure or functionality will be listed here.
Any security incidents will be listed here.
If you experience any kind of outage, incident, or system failure with Sora, please feel free to reach out to firstname.lastname@example.org, or contact your Customer Success Manager.